Customer Service

Our Experienced Customer Service

Account Management

Regular and direct contact with all our customers by management and technicians is a cornerstone of our business.  In depth knowledge of our customers enables us to deliver the service they need, making HVAC maintenance easier for all.

We’re happy to tailor our services to meet customers’ requirements, whether that is providing detailed tick-sheets for each asset, sending reports within a certain time each month, attending monthly facility meetings or ensuring our invoices are in a certain format.

Our standard customer service includes:

  • Allocation of an account manager as your main point of contact;
  • Delivery of monthly reports containing the information you need, when you need it; and
  • Access to your service records via our on-line customer portal, giving you real-time information on job status, identified issues and outstanding quotes and the ability to generate new tasks.

Asset Management

Keeping track of your HVAC assets and their status is important.  We have invested in technologies that improve asset management and promote the longevity of your capital investment.

We use bar codes to enhance the visibility of assets. The codes are integrated into applications to facilitate the recording of all assets and provide a thorough breakdown of service history to proprietors, administrators and our engineers.

Sirius Air provides 24 x 7 coverage

We have technicians on-call to attend break downs at any time of the day or night, including public holidays.