Tricare
Sirius Air maintains 25 Aged Care facilities and Retirement Villages for TriCare. Sites maintained are located from South East Queensland (including Hervey bay, Bundaberg and Toowoomba) to Hastings Point in NSW. Our team provides service and maintenance of approximately 1500 assets.
We also provide on-call and call-out services regularly to sites across the entire area serviced on a 24 x 7 availability. All coordination of services operates from our head office in Rocklea, Brisbane. We use local providers to maintain some of the facilities, where appropriate. While we maintain excellent relationships with the local providers we use, we ensure their work is regularly checked and assessed by our Service Manager.
TriCare is extremely happy with our attention to detail and our interaction with staff, patients, and residents. We understand the issues of working in sensitive environments and understand how important politeness, care and attention is to the residents. Our technicians have recently received exceptional feedback from the customer regarding the work ethic displayed.
Commercial Properties
Signato Air currently maintains different commercial properties in the Brisbane CBD and surrounding locations. Our complete service offering includes chiller maintenance, air conditional asset maintenance, essential service testing and recording, and repairs and breakdown attendance 24 hours a day, 7 days a week.
Each property maintained by Sirius Air is allocated both an account manager and senior technician, so clients have clear communications lines and always have someone available to talk to if issues arise. Our team develops a full maintenance strategy for each property that includes an initial dilapidation report, expected life and replacement costs.
Regular updates are provided by the delivery of detailed monthly reports at scheduled account management meetings.
Residential Apartments
The Sirius Air team maintains the air conditioning assets for residential properties including:
- High end residential apartment buildings;
- CBD apartment buildings; and
- Student accomodation.
Our technicians are selected based on their professionalism and courtesy. We understand the issues of working in sensitive, residential environments and understand how important punctuality, politeness and attention to detail is to building managers and residents. We also understand the importance of strong communication at all levels of engagement, including interacting with body corporate and participating in decision making processes that are part of proper management of strata title properties.